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VB1 · ‎28-09-2020

Hi, I had the 6 months free Disney + extra on my account this runs out tomorrow, I would now like to add the extra onto my account £5.99 a month but £2 off my bill but when I click on it, it says we cannot show you this extra right now. Does anyone know if it is because my current offer hasn't finished yet? Or is there an issue on o2's side? Thanks

MI5 · ‎28-09-2020

@VB1

You will renew automatically with the discount.

You don't need to do anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-09-2020

@VB1

You will renew automatically with the discount.

You don't need to do anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

VB1 · ‎28-09-2020

I had switched off auto renew, so I should switch it back on then? Thanks

MI5 · ‎28-09-2020

Yes you should @VB1

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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