Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 91341 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 8539 Views
  • 15 replies
  • 1 kudos

Surname change

I have been trying to change my surname but to no avail... I was given an email address from customer service for correspondencemanagement. And that was sent back... then i sent it to BUSINESSTOO@02 As stated on site ...now that's been sent back. Can...

Harlequins by Level 1: Joiner
  • 1433 Views
  • 11 replies
  • 0 kudos

Resolved! wifi calling

i have enabled wifi calling and was initially able to make calls but now I cant make or receive calls. i have checked my account and I have it enabled. any ideas?

yoj by Level 1: Joiner
  • 1839 Views
  • 5 replies
  • 0 kudos

Live chat dead?

This last month on O2 has caused me major probs and I still after 3 days can't get live chat any ideas please guys

Netflix offer

Recently signed up to a new 12 month contract 11/12/18 which came with 6 months free Netflix. When attempt to activate states that I am not eligible. Spoke to o2 via online chat who were no help at all. I have waited the 14 day cooling off period as ...

Carla1181 by Level 1: Joiner
  • 541 Views
  • 2 replies
  • 0 kudos

Resolved! chat

hianybody have any idea why chat is down and how long till it's up and runningcheers

jimro by Level 1: Joiner
  • 678 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade

I've recently arranged for an upgrade through O2 refresh, an iPhone 6S Plus in Silver. However, this colour is now out of stock and means my phone won't arrive for ages I'm just wondering if I change the colour of the device, will my new phone come s...

emallon89 by Level 1: Joiner
  • 707 Views
  • 3 replies
  • 0 kudos