Disney plus

[macsafc7337]

I renewed my sim only deal with 02 back in July, and received 3 months free Disney, I duly cancelled this after 3 months was up, I've just changed phone which I bought from Samsung s23u, and received disney+ free for 12 months, when I have come to redeem this I'm unable to as when I go into disney account it states the disney account is being managed by 02, I've followed everything on this site, even when I goto cancel my disney account takes me back to 02 page, how can I get this removed from my 02 account any help/guidance appreciated

[MI5]

@macsafc7337 

How to cancel here Guide: Adding and removing O2 Extras  

[TallTrees]

Hi there @macsafc7337 

This may help 

Guide: Adding and removing O2 Extras  

[macsafc7337]

Hi I followed the link when I cancelled my offer, back in October however when I go into disney account my subscription is saying it is being managed by 02

 

[MI5]

@macsafc7337 

What does it say in your MyO2 ?

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[madasaf1sh]

@macsafc7337 

We found it easier to start a new account with the Samsung Offer, as we had this and even Disney Plus couldn't remove the payment option, and I couldn't be bothered with o2 CS at the time

[macsafc7337]

Hi did you have to set up new disney account with a different email address, as that's what I'm getting from 02 I.e can't remove payment account

[Oxonian]

@macsafc7337 

If you are directing that question at @madasaf1sh, you need to tag him so as to draw it to his attention. 

[gmarkj]

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@macsafc7337 wrote:

Hi did you have to set up new disney account with a different email address, as that's what I'm getting from 02 I.e can't remove payment account

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I had to do this when I got Disney + from my bank (had it previously with o2)...

Takes 10 minutes with gmail to set up a new account. Plus you get another 15Gb storage for photos!

[madasaf1sh]

@macsafc7337 

Yes new email address, no real issues, and just let the old one die a slow death, and as @gmarkj said its 10 mins at the most.