Direct debit now stopped

[Nonagenarian]

Direct debit ref DD103060700 has been stopped at my bank because the transaction is shown as settled. this was set up to pay a monthly amount to pay for a phone upgrade a number of years ago. When the transaction was settled I did not receive notification and the DD continued to the point now where the account is in considerable credit. I would like to recover the credit!

[Bambino]

@Nonagenarian This is not O2. This is a customer community. We have no access to anyone's account. 

Contact the Payment Management team on 0800 902 0217. They should be able to help.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm