Default (that’s not correct) stopping my mortgagr

[Kelly33]

I’m so stressed at the moment and really hope someone can help. My mortgage lender won’t continue with my mortgage in till o2 say my default is satisfied. On my credit report I have a default for £9 from 2019, I did not know anything about this not had any letters etc. after 4 hours on phone to o2 getting passed around they finally put me through to payments who found the account and confirmed that my balance is clear and u sure why I have a default. The lady emailed credit referrals a form which takes 7 days she said to respond. I also emailed them over 7 days ago and got no response when they say 3 working day response. All I need is an email confirming I don’t owe any money so I can show my mortgage lender. If this is not sorted by Monday I’ll lose the house I want. I really don’t know what to do. Can anyone help 🙏. 

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli]

@Meghant53 Sorry to say that all the advisors mentioned in this thread are no longer here, having been removed last July

[Oxonian]

@Meghant53 

Please see @MI5's post here, which details who to contact within O2 :-

Solved: Fraud victim - O2 have not corrected my credit fil... - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Fraud-victim-O2-have-not-corrected-my-credit-file/m-p/1590...