Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 61747 Views
  • 142 replies
  • 21 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7237 Views
  • 15 replies
  • 1 kudos

Resolved! O2 recycle delay

I sent my phone back to o2 recycle over two weeks ago and I still haven’t heard anything from them. I emailed them on Friday and only received an automated response saying reply’s are taking around 48hrs. It’s been over 48hrs even if you don’t includ...

Salbo_91 by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

02 recycle scam

Hi I posted off a fully functional iPhone XS, I only upgraded as offer on recycle was same as upgrade price. Packaged properly and sent off special delivery, then I received email saying it’s damaged and value is 80% less as screen issues. I just got...

CJ1506 by Level 1: Joiner
  • 327 Views
  • 6 replies
  • 0 kudos

150 voucher extra for Trade in deal

Recently upgraded to Samsung s21 and offer of extra 150 on trade in on top of the amount for my old phone.How do I claim this please the voucher that came with new phone says use my order number when arranging trade it...it doesn't work. Have spoken ...

Resolved! WIFI Calling

I've recently purchased a Samsung S20 FE via Mobile Phones Direct on a pay monthly contract with O2.I am trying to set up WIFI Calling but having issues. The settings are all enabled in My02 but I have read that as I didn't purchase the phone direct ...

Resolved! Scammed

Please helpwe have just been scammed someone rang saying they were car phone warehouse we placed an order for a iPhone 12 Pro white Vodafone they sent Blue one with O2 simwe complained so they said we got the wrong order and to return itstraight away...

Resolved! Applying for Beats flex

Hello. I bough my Apple Watch series 6 on 9th February. Can I get a free pair of Beats flex as well, please?Kind regards,Grieta Beinarovica

Grieta by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Netgear M1 Nighthawk port forwarding

I've used the netgear web admin interface to switch on port forwarding for a port used for my home alarm system. However, I have used a port checker and the port remains closed and the alarm system is not communicating with its external service. Does...

Missing offer

Hi,I have purchased Huawei Freebuds 3 from the o2 store. The page offers a free wireless charging pad. You are to use the redemption leaflet included with the order. This is missing from my order. The Freebuds are still on offer with this included. W...

Jackojack by Level 1: Joiner
  • 174 Views
  • 7 replies
  • 0 kudos

O2 network

Are O2 sending letters with replacement SIM cards informing customers that o2s network is changing on the 1st April and to follow the instructions in the letter

Nell2 by Level 1: Joiner
  • 106 Views
  • 4 replies
  • 0 kudos