Default (that’s not correct) stopping my mortgagr

[Kelly33]

I’m so stressed at the moment and really hope someone can help. My mortgage lender won’t continue with my mortgage in till o2 say my default is satisfied. On my credit report I have a default for £9 from 2019, I did not know anything about this not had any letters etc. after 4 hours on phone to o2 getting passed around they finally put me through to payments who found the account and confirmed that my balance is clear and u sure why I have a default. The lady emailed credit referrals a form which takes 7 days she said to respond. I also emailed them over 7 days ago and got no response when they say 3 working day response. All I need is an email confirming I don’t owe any money so I can show my mortgage lender. If this is not sorted by Monday I’ll lose the house I want. I really don’t know what to do. Can anyone help 🙏. 

[Katt]

Hi Kelly, has this all been sorted? I am in the exactly same situation 

[Katt]

Hi Emma, i am in the exact same position and need help 🤞🏻

[gmarkj]

This morning it is @O2Sarah- on the roster @Katt so perhaps she can help?

[O2Sarah-]

Thanks for the tag @gmarkj 

 @Katt I will send you a private message so we can look into this. 

[Katt]

Thank you

[NLMac]

Hi I am in the exact same

position can anyone please help. We are going to loose the sale of our house and the purchase of our dream home! I have exhausted all avenues I can think of! I am making myself unwell with worry. 

[NLMac]

Please please please can you help me? I am in the same position and I’ve exhausted all avenues. It’s making me ill with worry. I simply just need some correspondence from o2. I’ve been waiting 5 weeks since my initial complaint and had nothing back. I can’t afford to wait a potential 3 more weeks. We are due to complete in 2 weeks. 
I just need o2 to write errors have been made on their behalf so I can pass this to my mortgage lender. 

[Fouad]

Hi Kelly, I have now the same, has your problem been solved,

if so, please advise me what to do.

[Alimohi]

Hello I am in the same exact situation with O2 putting an incorrect default on my account when I should have been refunded. 

please can someone help. I’ve emailed every one and called O2 for 4 weeks to rectify this.

[Meghant53]

Hi Emma,

I am currently experiencing the same problem. I have a default that was nothing to do with me and that when I called o2 back in 2021 they told me would be removed from my file. I am waiting to submit my mortgage application but they won’t let me until I have it in writing from o2 that the default was made in error. Thanks