Customer Services

[Anonymous]

I've been trying for three days to get though to Customer Services.  By phone, I'm repeatedly told that waiting times are 50mins +.  When I did wait, I gave up after over an hour.  Chat is not available at all.  Is there actually a Customer Services function?

[Anonymous · Accepted solution]

You will just have to keep trying as cs have been having issues this week. This is a customer to customer forum so your not speaking to o2 here. Is there anything we can help with as long as it is not account related 

[Cleoriff]

@Anonymous We have been told the issues with contact methods are now resolved but they obviously have some backlog. Try again between 8-8.30am...

Will mention @Toby here....

[MI5]

2 days they have been "clearing the backlog" now - not acceptable!

[Cleoriff]

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@MI5 wrote:
2 days they have been "clearing the backlog" now - not acceptable!

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No particularly when we thought they were sorted/

[MI5]

I never believe anything until I see it for myself.