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Posts: 74,970
Topics: 558
Solutions: 3,478
Registered: ‎04-01-2009

Re: Contacting O2

They are working fine for me,  just called myself to query a charge. ...

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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Contacting O2

Hi @scotleag and welcome to the forum slight smile Did you manage to contact Customer Service in the end? Let us know if you're still stuck!

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Level 1: Joiner
Posts: 6
Registered: ‎25-05-2018

Re: Contacting O2

Hi,

 

Thanks for getting back to me. Just seen your email after my latest attempt to resolve the issue. It appears the online help problem is a browser issue. On Opera the online option is greyed out which is why it remains static. Using Safari I got through to the helpdesk. The person there tried her best but it remains unresolved. I was advised to phone a number which I got through to but which ended with an automated message saying a text would be sent to the number on the order. This number is not connected. The SIM is one of the issues so I am incapable of receiving texts on it. 

 

The only other alternative I was given was to take two forms of identity to the nearest shop. It strikes me as odd as O2 didn't need any ID likes this to accept the order in the first place. But the other issue is that the reason I feel compelled to cancel this order was my experience with one of the staff in the nearest shop who loudly, repeatedly and within earshot of everyone else in the shop point blank accused me of damaging the SIM slot on my phone.

 

There is no way I am setting foot in that shop ever again.

 

I have just spent another hour on this. To me it should be a simple issue. I was able to order by phone so why can't I cancel by phone?

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Posts: 78,946
Topics: 707
Registered: ‎14-01-2013

Re: Contacting O2

@scotleagYou can cancel by phone. Have a look at this guide

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

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Posts: 93,917
Topics: 541
Solutions: 11,996
Registered: ‎04-04-2012

Re: Contacting O2

What exactly was the order you wish to cancel?
If it's a phone contract, you can't cancel until you receive the phone, then you need to cancel under the 14 day, change of mind policy.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎25-05-2018

Re: Contacting O2

Thanks for this. I've tried several times by phone but either I get cut off or receive an automated message saying a code has been texted to a number that isn't working,. I've modified the form letter from the link you sent & will use that instead.

Thanks again
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Level 1: Joiner
Posts: 6
Registered: ‎25-05-2018

Re: Contacting O2

It's a SIM only contract. I've written as per instructions on the link provided by Cleoriff.

Thank you to all who have responded here.
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Posts: 78,946
Topics: 707
Registered: ‎14-01-2013

Re: Contacting O2

Good luck with it @scotleag I hope it's soon sorted Smiley Wink

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