on 01-06-2018 13:55
Hi @scotleag and welcome to the forum Did you manage to contact Customer Service in the end? Let us know if you're still stuck!
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on 01-06-2018 16:15
Thanks for getting back to me. Just seen your email after my latest attempt to resolve the issue. It appears the online help problem is a browser issue. On Opera the online option is greyed out which is why it remains static. Using Safari I got through to the helpdesk. The person there tried her best but it remains unresolved. I was advised to phone a number which I got through to but which ended with an automated message saying a text would be sent to the number on the order. This number is not connected. The SIM is one of the issues so I am incapable of receiving texts on it.
The only other alternative I was given was to take two forms of identity to the nearest shop. It strikes me as odd as O2 didn't need any ID likes this to accept the order in the first place. But the other issue is that the reason I feel compelled to cancel this order was my experience with one of the staff in the nearest shop who loudly, repeatedly and within earshot of everyone else in the shop point blank accused me of damaging the SIM slot on my phone.
There is no way I am setting foot in that shop ever again.
I have just spent another hour on this. To me it should be a simple issue. I was able to order by phone so why can't I cancel by phone?
on 01-06-2018 20:26
If it's a phone contract, you can't cancel until you receive the phone, then you need to cancel under the 14 day, change of mind policy.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 02-06-2018 12:13