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Level 1: Joiner
Posts: 6
Registered: ‎25-05-2018
Accepted Solution

Contacting O2

Hi, hoping someone can help me. I need to cancel my O2 order. I've tried four different ways without success. Local shop was no good. I tried online assistance but the screen just keeps saying 'looking to see if an assistant is available' and never alters. I'v tried two numbers from the O2 website 0845 6576798 & 0344 809 0222, both of which are unavailable. Can anyone help please?

 

Thanks

Posts: 109,022
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: Contacting O2

All ways to contact here mate http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,331
Topics: 576
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Registered: ‎04-01-2009
Level 1: Joiner
Posts: 6
Registered: ‎25-05-2018

Re: Contacting O2

Thanks. The 'unrecognised' numbers are the ones I got following that link I'm afraid
Level 1: Joiner
Posts: 6
Registered: ‎25-05-2018

Re: Contacting O2

Thanks. I've now tried these but after going through the automated process the line goes dead. I'm really at a loss as to what to do.
Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Contacting O2

One of those numbers gets you directly through to an adviser but I forget which one. 

The other way to go is to use the chat link on the complaints page. Scroll to the bottom....

https://www.o2.co.uk/how-to-complain

 

Anonymous
Posts: 0

Re: Contacting O2

[ Edited ]

0344 8090202

Then 2

Then 2

Then 4

 

That should get you through to a human, after ringing through and putting you in the contact centre queue.

Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Contacting O2

Anonymous
Posts: 0

Re: Contacting O2

True but it's 'other pay monthly query' so hopefully more robust.

Posts: 109,022
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: Contacting O2

Must be a fault on the system as the numbers in the contact link usually work fine for everyone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)