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Contacting O2

scotleag
Level 1: Joiner
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Hi, hoping someone can help me. I need to cancel my O2 order. I've tried four different ways without success. Local shop was no good. I tried online assistance but the screen just keeps saying 'looking to see if an assistant is available' and never alters. I'v tried two numbers from the O2 website 0845 6576798 & 0344 809 0222, both of which are unavailable. Can anyone help please?

 

Thanks

Message 1 of 18
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jonsie
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They are working fine for me,  just called myself to query a charge. ...

Message 11 of 18
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EmilieT
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Hi @scotleag and welcome to the forum slight_smile Did you manage to contact Customer Service in the end? Let us know if you're still stuck!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 12 of 18
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scotleag
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Hi,

 

Thanks for getting back to me. Just seen your email after my latest attempt to resolve the issue. It appears the online help problem is a browser issue. On Opera the online option is greyed out which is why it remains static. Using Safari I got through to the helpdesk. The person there tried her best but it remains unresolved. I was advised to phone a number which I got through to but which ended with an automated message saying a text would be sent to the number on the order. This number is not connected. The SIM is one of the issues so I am incapable of receiving texts on it. 

 

The only other alternative I was given was to take two forms of identity to the nearest shop. It strikes me as odd as O2 didn't need any ID likes this to accept the order in the first place. But the other issue is that the reason I feel compelled to cancel this order was my experience with one of the staff in the nearest shop who loudly, repeatedly and within earshot of everyone else in the shop point blank accused me of damaging the SIM slot on my phone.

 

There is no way I am setting foot in that shop ever again.

 

I have just spent another hour on this. To me it should be a simple issue. I was able to order by phone so why can't I cancel by phone?

Message 13 of 18
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Cleoriff
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@scotleagYou can cancel by phone. Have a look at this guide

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Veritas Numquam Perit

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Message 14 of 18
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MI5
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What exactly was the order you wish to cancel?
If it's a phone contract, you can't cancel until you receive the phone, then you need to cancel under the 14 day, change of mind policy.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 18
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scotleag
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Thanks for this. I've tried several times by phone but either I get cut off or receive an automated message saying a code has been texted to a number that isn't working,. I've modified the form letter from the link you sent & will use that instead.

Thanks again
Message 16 of 18
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scotleag
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It's a SIM only contract. I've written as per instructions on the link provided by Cleoriff.

Thank you to all who have responded here.
Message 17 of 18
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Cleoriff
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Good luck with it @scotleag I hope it's soon sorted wink

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Message 18 of 18
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