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Chat - good or bad service

Anonymous
Not applicable

on ‎03-12-2013 23:26

on ‎03-12-2013 23:26

I would be interested in how people find the chat service when they need the support person to think outside of the box. How was you experience? Did the support person understand your requirement or where they stuck in a script? 

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Toby
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on ‎04-12-2013 14:43

on ‎04-12-2013 14:43

Hi guys,

great to hear about your thoughts on Live Chat (good or bad).

We have an official feedback thread and I intend to pass any thoughts posted there to the team to see how we can improve. I'll also do my best to report back with changes made from your observations.

http://community.o2.co.uk/t5/Discussions-Feedback/The-Official-Live-Chat-Feedback-thread/td-p/566792
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
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on ‎09-12-2013 16:12

on ‎09-12-2013 16:12

My usual experience very good until today, rude, unheplful and going to change networks out of principle now

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Anonymous
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on ‎09-12-2013 16:19

on ‎09-12-2013 16:19

@Anonymous wrote:

My usual experience very good until today, rude, unheplful and going to change networks out of principle now

anything we can help with.....?

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MI5
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on ‎09-12-2013 16:20

on ‎09-12-2013 16:20

I doubt it......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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‎09-12-2013 16:21 - edited ‎09-12-2013 16:22

‎09-12-2013 16:21 - edited ‎09-12-2013 16:22

If you get good coverage, and your experience up until today has been good, one person getting it wrong from Live Chat is a pretty poor reason to be changing networks. Obviously the choice is yours, but make sure you'll be getting good coverage with whichever network you decide to go to before you switch. That should always be the first concern.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

on ‎17-12-2013 18:19

on ‎17-12-2013 18:19

I think live chat is good
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perksie
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on ‎17-12-2013 18:23

on ‎17-12-2013 18:23

@Anonymous wrote:
I think live chat is good

For many things it can be.

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