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1 ACCEPTED SOLUTION
Accepted Solutions
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Are you within the 14 day cooling off chamge of mind period? If so you can return it
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile
If not you are stuck with it unless you cancel your contract.
- 122895 Posts
- 826 Topics
- 7468 Solutions
Are you within the 14 day cooling off chamge of mind period? If so you can return it
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile
If not you are stuck with it unless you cancel your contract.
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Yes, it would all depend on just when you upgraded. Call customer service asap to check your options now on 202.
- 5434 Posts
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Hi @Matthew3, and welcome to the forum 
Did you manage to arrange to get a different device since you last posted? There's some good advice above, I hope it helped.
I'd also be really interested to know what it was you didn't like about this device 
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