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Customers using o2 network unable to view our website

pete30
Level 1: Joiner
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Registered:
We’ve had regular customers (using the o2 network) are unable to access our website.
 
Please can you let us know if you have blocked our website or maybe recent parental control settings have blocked these customers from accessing our website? I did try to call o2 customer service but they told me they do not have a team to sort out these kinds of issues.
 
Our domain and IP addresses can be sent to you upon request.
 
Any help or advice would be most appreciated.
 
Thank you in advance.
 
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MI5
Level 94: Supreme
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Registered:

@pete30 

How to resolve here https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

O2 use site classification from http://www.bbfc.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120532 Posts
  • 605 Topics
  • 18062 Solutions
Registered:

@pete30 

How to resolve here https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

O2 use site classification from http://www.bbfc.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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pete30
Level 1: Joiner
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Registered:

@MI5thank you very much for your reply.

 

I will inform our customer's and hopefully this will resolve the problem.

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madasaf1sh
Level 52: Innovator
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Registered:
Hi Pete,

I would also contact your web host to ensure that they aren't blocking the o2 IP Ranges. As this could be DDOS mitigation on their side.

Cheers,
Andy
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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