on 25-11-2017 00:34
Solved! Go to Solution.
25-11-2017 01:02 - edited 25-11-2017 01:04
@Anonymous have you used the same card to purchase anything else online today apart from O2? I've had similiar problems and found my bank was doing a security check and stopped any further transactions using that card until I spoke to them. They just wanted to ensure it was me and not a thief using my card. My branch didn't know anything about it as it was another department within the bank doing the security check.
Other than that I really don't know what to tell you. If you've funds in your account then the payment should go through. I can only suggest you speak to your bank on Monday to see if they can shed any light on the problem.
on 25-11-2017 08:08
Hi @Anonymous Multiple attempts at using the card to pay will cause a failure.You can either ring customer services to place your order https://www.o2.co.uk/contactus Or it's far easier to go instore. This way you will hopefully get the device you want (if in stock) Best of luck...
on 27-11-2017 16:35
Hi @Anonymous welcome to our forum! Sorry to hear that you were having trouble with the payment. Did you manage to get anywhere with it or are you still struggling?
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on 13-12-2018 16:32
Have you tried through the app?