Solved: Top up rewards

Carjamder · ‎13-12-2018

I have recently transferred from pay as you go to pay monthly, will I lose my saved rewards from previous pay as you go top ups?

MI5 · ‎13-12-2018

Hi @Carjamder

Unfortunately yes, any rewards not claimed will be lost but any credit you have can be added to your contract account to go towards paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎13-12-2018

Hi @Carjamder

Unfortunately yes, any rewards not claimed will be lost but any credit you have can be added to your contract account to go towards paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-12-2018

I think you could have claimed your rewards as credit then it would have been transferred over.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-12-2018

Could have done before switching, yes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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