Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎13-12-2018
Accepted Solution

Top up rewards

I have recently transferred from pay as you go to pay monthly, will I lose my saved rewards from previous pay as you go top ups?

Highlighted
Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Top up rewards

Hi @Carjamder 

Unfortunately yes, any rewards not claimed will be lost but any credit you have can be added to your contract account to go towards paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,072
Topics: 575
Solutions: 3,920
Registered: ‎04-01-2009

Re: Top up rewards

I think you could have claimed your rewards as credit then it would have been transferred over.

Highlighted
Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Top up rewards

Could have done before switching, yes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)