This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Top up rewards

Go to solution
Carjamder
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎13-12-2018 10:24

‎13-12-2018 10:24

I have recently transferred from pay as you go to pay monthly, will I lose my saved rewards from previous pay as you go top ups?

Message 1 of 4
808 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

‎13-12-2018 10:37

‎13-12-2018 10:37

Hi @Carjamder 

Unfortunately yes, any rewards not claimed will be lost but any credit you have can be added to your contract account to go towards paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
805 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

‎13-12-2018 10:37

‎13-12-2018 10:37

Hi @Carjamder 

Unfortunately yes, any rewards not claimed will be lost but any credit you have can be added to your contract account to go towards paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
806 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 94724 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

‎13-12-2018 16:31

‎13-12-2018 16:31

I think you could have claimed your rewards as credit then it would have been transferred over.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
785 Views

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 150265 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

‎13-12-2018 16:40

‎13-12-2018 16:40

Could have done before switching, yes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
784 Views
0 Kudos
Top Kudoed Authors
View all
Top