Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Surname change

I have been trying to change my surname but to no avail... I was given an email address from customer service for correspondencemanagement. And that was sent back... then i sent it to BUSINESSTOO@02 As stated on site ...now that's been sent back. Can...

Resolved! how to contact o2? or get them to contact me.?

I am having trouble with my phone?I can not call out or txt, I tried to call o2 on my phone but doesn't let me.And online chat is not workingaI need to speak to some asap.is there anything I can do to get o2 to call me?

Live chat dead?

This last month on O2 has caused me major probs and I still after 3 days can't get live chat any ideas please guys

Resolved! chat

hianybody have any idea why chat is down and how long till it's up and runningcheers

Resolved! i need to change email address to get bills. I cant find out how to do this?

My old email was hacked and is now blocked. I've a new email address for billing. How do I change this?

Resolved! 4G Channel Bandwidth

My 4G Router reports:Bandwidth(kHz): 5000 Would this imply that it’s using the 800 MHz Band?

Resolved! O2 Chat not working?!?

I have been trying for the last 24 hours to use the 02 chat function both on the PC and from the O2 app on my phone. All it says is please wait we are checking for an available agent. However, this never changes. When do you expect this function to b...

Resolved! Huawei tablet redemption

Hi, I bought a Huawei P20 Pro on 1st of December of 2018, I don’t know how I can redeem my free tablet, on the O2 store don’t help me to much, the time is running out and I see myself without it, thanks

Resolved! Husband being able to access his details!

Hi, in 1998, my husband and I bought matching phones with consecutive numbers. Both accounts were made in my name. However, I'm working abroad for a year or so and he's now stuck in Uk with several issues and needs to be able to access his account - ...

Resolved! unable to speak due to medical issue.. how can i contact o2?

Hi, Bit of a weird one.. I've lost my voice due to a illness (i literally squeek) I'm currently bed bound but I need to call o2 to make a insurance claim on one of my devices how would i go about this? Live chat told me they can't help me and I must ...

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