Call forwarding

[Kittykat]

I can't forward my calls as I do not know my voicemail number. Any help would be appreciated

[Cleoriff]

Hi @Kittykat

Have a look at this thread. Plenty of help in here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

You need to set youe VM number to 901

Please note, you can only use call forwarding if you are on a pay monthly contract.

If you have problems and Wifi calling on your phone, you need to turn it off ...

[Kittykat]

I have tried sending that code but its saying that there is something wrong with my mmi? How do I turn WiFi calling off? Thanks for your help

[MI5]

If you just want to turn on voicemail, simply dial 1750 to turn on.
WiFi calling option can be found under your device details in your MyO2.

[Cleoriff]

Hi @Kittykat

Go into My O2 http://www.o2.co.uk/myo2 and check under device details. If wifi calling is on, then turn it off

You can always turn it back on again if you need it.

[Kittykat]

Cleoriff, I have tried to follow the instructions to turn it off but can not find more in my settings.

[Cleoriff]

@Kittykat

Have you actually got WiFi calling on your phone? What device is it?

If you haven't got it then it's pointless looking for it.

However, if you DO have it , it will be under DEVICE DETAILS on your phone.

[Kittykat]

I have the Sony Xperia xz2, yes I do have it but I do not know how to turn it off

[Cleoriff]

[Cleoriff]

@Kittykat

If WiFi calling set to ON, then just move the toggle to Off...

All explained for Sony here https://www.o2.co.uk/business/support/network-support/wifi-and-4g-calling