Buds pro 3 promotion Z Fold 7

[Bryan1]

I haven't received the promotional code for the discount on the buds 3 pro when purchasing my z fold 7 despite being within the promotional period. 

Can anyone help please. 

[Markb11]

I didn't get mine, spoke to customer services who advised there is still a persisting data error and they now expect them to be out some time in September.

[madasaf1sh]

@Dave-O2 

Can you update on the current status as the response from customer services sounds like they googled something just to get customers off the phone.

[Dave-O2]

Thanks @madasaf1sh 

@Bryan1, @Markb11, @Kasper, @Costa1980, @Deb71, @RSD if you still have no code, please drop me a PM with the mobile number linked to the order?

[Scottlowe88]

I don't have my code either. Could you look into this for me too please. 

[Samsbase]

I also Haven't received my code. Purchased 19th of July. I'll DM you my details, support on the phone was not able to assist  at all.

[DIYDadNerd]

Ditto as above, will DM

[Costa19801980]

I haven't had my code yet either!!

[Tom37]

I've spoke with customer services multiple times and failed. Still no code despite promises

[Remalem]

Hi @Dave-O2, thanks for being active on this!

FYI, there are a tonne of threads both on here and on Reddit regarding not receiving codes for this specific promotion, so I think it goes beyond just a few customers not getting them.

I'm starting to worry there won't be enough Buds 3 Pro stock if everyone eligible for the promotion is going to get their code in a short period of time.

Personally, I switched from iPhone/AirPods for this deal, and I've now gone nearly 2 months without any headphones at all. Communication from O2 has been nonexistent, with this thread being the outlier; frustration is starting to take hold a little bit.

[Scottlowe88]

Just to let everyone know I got in touch via the live chat, they rang to take payment over the phone and they're being delivered tomorrow. 

Customer service said there's a error on the SMS system so a delay in sending the codes out. Took me 30 mins or so with the delay in messages but I got it sorted.