Buds pro 3 promotion Z Fold 7

[Bryan1]

I haven't received the promotional code for the discount on the buds 3 pro when purchasing my z fold 7 despite being within the promotional period. 

Can anyone help please. 

[Dave-O2 · Accepted solution]

Thanks for your updates @Scottlowe88, @Tom37 

As suggested if you're still chasing your code, please contact customer service, who will do some checks and if eligible will take £20 payment to order your Buds3 Pro.

HOWEVER please drop me a PM with your mobile number first, so i can note your account with instuctions for the advisor to complete the order correctly. 

[lloydy110]

DM sent, thankyou 

[Zach_PD]

I have contacted customer support who have advised it will take 3-7 working days to figure out why i didn't get a code, instead of offering me the chance to make a payment. The 1st advisor i spoke to said I was eligible but I was passed around a few times afterwards. 

[lloydy110]

Did they advise to wait and see or are they actively looking to order it for you?

[Zach_PD]

They told me to wait, text i received advised that they have my issue and aim to resolve in 3-7 working days

[MF_Henri]

Have PM'd, thanks Dave.

[RSD]

Phoned 202 today after @Dave-O2 replies.

Order sorted and should be delivered tomorrow.

Thanks again 👌

[AClarke92]

I've also not received the code. Not sure how to PM on here either. 

[lloydy110]

Ordered placed with 202, thankyou to @Dave-O2 

[Cookstaa]

Can You help me get this sorted also Dave? Happy to PM my number to you.