Solved: Another phone is assigned to my number

Help-phone-not · ‎20-08-2018

So I bought a sim from amazon. Problem is when I try to log into O2 it says it's assigned to a Nokia.. which is not my phone!how do I sort this as I can't top up, can only receive calls

MI5 · ‎20-08-2018

Have you got access to your MyO2 ?
If so, you can edit the phone type in there.
Top up help from O2 here https://www.o2.co.uk/topup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎20-08-2018

@Help-phone-notYou should return the sim to Amazon....they have obviously sent you the wrong one...

This is probably the one you want https://www.amazon.co.uk/O2-Pre-Card-%C2%A310-00-Credit/dp/B001KPSSUI/ref=sr_1_7?s=electronics&ie=UT...

However, you can pick up an O2 sim from any O2 store...

Veritas Numquam Perit

MI5 · ‎20-08-2018

Have you got access to your MyO2 ?
If so, you can edit the phone type in there.
Top up help from O2 here https://www.o2.co.uk/topup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎21-08-2018

Welcome to our community @Help-phone-not! How are you doing today, any progress with this or are you still stuck?

Cheers guys for your help @Cleoriff, @MI5!

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