Solved: Verification codes

Anniewillo · ‎19-08-2018

I’m so stressed out! I’ve been trusting to redeem my Netflix offer. I go to the microsite. Get to the second step (verification of my mobile number) it tells me it’s sent a six digit verification code...... no code arrives. Been a few days of trying now. Spoke to TWO different O2 agents on live chat today. No help whatsoever. Last one told me to do the whole ‘switch it off and on again’ which I did and NOW it’s saying can’t verify my number Due to a technical error! Not a happy o2 customer at present!
Any ideas?

Anniewillo · ‎21-08-2018

So just want to say a MASSIVE THANKYOU! To Martin (its true what they say about you! Lol) and the equally fabulous lady who called me 3 times in half an hour today called Nicola, trying to sort it.
My Netflix offer is now up and running with a years free viewing. 🙂
It was something stupidly simple. I needed to be on 4G and not wi fi. I HAD TRIED that the other night but it was struggling and the page wouldn’t load. However. Have just tried now and worked like a charm. Still no idea why I wasn’t receiving the phone verification code. But I don’t care cos it’s sorted! What a helpful bunch of humans you are!!! THANKYOU 🙂
A happy O2 customer 🙂 x

View solution in original post

Anniewillo · ‎19-08-2018

I meant TRYING to not TRUSTING!

MI5 · ‎19-08-2018

We've had other reports of this so I guess it's yet another system issue.
I'll tag our admin to see if they can assist @Marjo @Martin-O2 @EmilieT

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anniewillo · ‎19-08-2018

Ahh thank you. I’ve heard Martin in some sort of Demi God so I’m hoping now he’s on the case it will be sorted lol! 🙂

Cleoriff · ‎19-08-2018

@Anniewillo wrote:
Ahh thank you. I’ve heard Martin in some sort of Demi God so I’m hoping now he’s on the case it will be sorted lol! 🙂

He probably will now you have called him a demi-god @Anniewillo

Veritas Numquam Perit

Anniewillo · ‎19-08-2018

😂 I know how to ‘work it’😉😂

Anniewillo · ‎19-08-2018

......just don’t know how to get my verification code🙄😂

Cleoriff · ‎19-08-2018

@Anniewillo wrote:
😂 I know how to ‘work it’😉😂

Yes...someone with the same mindset as myself...

Veritas Numquam Perit

Martin-O2 · ‎20-08-2018

Thanks for the tag @MI5

@Anniewillo flattery will get you everywhere! I'm sure we can get this sorted. I'll drop you a private message so I can get a few details.

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Anniewillo · ‎21-08-2018

So just want to say a MASSIVE THANKYOU! To Martin (its true what they say about you! Lol) and the equally fabulous lady who called me 3 times in half an hour today called Nicola, trying to sort it.
My Netflix offer is now up and running with a years free viewing. 🙂
It was something stupidly simple. I needed to be on 4G and not wi fi. I HAD TRIED that the other night but it was struggling and the page wouldn’t load. However. Have just tried now and worked like a charm. Still no idea why I wasn’t receiving the phone verification code. But I don’t care cos it’s sorted! What a helpful bunch of humans you are!!! THANKYOU 🙂
A happy O2 customer 🙂 x

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