Amazon music activation error

[Benji_76]

I have been trying to activate my 6 months Amazon music extra but I keep getting a message saying "activation error". I have tried the O2 customer service and they told me to contact amazon but amazon have now told me to contact O2. Any ideas?

[Bambino]

@Benji_76 See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

[Benji_76]

Hi @Bambino I don't have the + at the bottom of the screen as I have not activated the extra, it just shows the amazon music extra with a link to activate (which doesn't work).

[Bambino]

@O2Emma can you please assist @Benji_76?

[O2Emma]

Hi @Bambino I will pick this up thanks.

[O2Emma]

Hi @Benji_76 I will send you a private message to look into it for you.

[andyjohnson222]

Hi Emma, I'm having the same issue, can you help please... 

Thanks. Andy

[Matty_h]

Im also having the same issue. I have 21 days left to activate it. 

[MI5]

Seems like a common issue.

I'll ask @O2Sarah- to see what she can do in the morning.

[JOSHG]

Hi I'm also having this issue, can't see any work around online