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Amazon music activation error

Benji_76
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on ‎22-11-2022 14:44

on ‎22-11-2022 14:44

I have been trying to activate my 6 months Amazon music extra but I keep getting a message saying "activation error". I have tried the O2 customer service and they told me to contact amazon but amazon have now told me to contact O2. Any ideas?

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Bambino
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on ‎22-11-2022 14:52

on ‎22-11-2022 14:52

@Benji_76 See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community

I DO NOT WORK FOR O2



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Benji_76
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on ‎22-11-2022 15:38

on ‎22-11-2022 15:38

Hi @Bambino I don't have the + at the bottom of the screen as I have not activated the extra, it just shows the amazon music extra with a link to activate (which doesn't work).

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Bambino
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on ‎22-11-2022 16:03

on ‎22-11-2022 16:03

@O2Emma can you please assist @Benji_76?

I DO NOT WORK FOR O2



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O2Emma
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on ‎22-11-2022 16:59

on ‎22-11-2022 16:59

Hi @Bambino I will pick this up thanks.

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O2Emma
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on ‎22-11-2022 16:59

on ‎22-11-2022 16:59

Hi @Benji_76 I will send you a private message to look into it for you.

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andyjohnson222
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on ‎23-11-2022 16:41

on ‎23-11-2022 16:41

Hi Emma, I'm having the same issue, can you help please... 

 

Thanks. Andy

 

 

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Matty_h
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on ‎23-11-2022 20:09

on ‎23-11-2022 20:09

Im also having the same issue. I have 21 days left to activate it. 

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MI5
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on ‎23-11-2022 22:19

on ‎23-11-2022 22:19

Seems like a common issue.

I'll ask @O2Sarah- to see what she can do in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JOSHG
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on ‎25-11-2022 12:06

on ‎25-11-2022 12:06

Hi I'm also having this issue, can't see any work around online 

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