This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Accessory delivery courier, late arrival.

Go to solution
Dkvinyls
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

on ‎23-06-2018 12:33

on ‎23-06-2018 12:33

Good afternoon,

Has anyone got any experience of who O2 use to deliver accessories? I ordered an accessory on Thursday and selected paid timed delivery to arrive on Friday PM. I got an email to let me know that my item had been dispatched and delivery would be made Friday PM, a tracking number was included but it doesn't work on UKmail, Yodel, DHL, DPD or royal mail. Are there any other couriers to check?

Regards

Dave
Message 1 of 12
3,215 Views
0 Kudos
11 REPLIES 11

Go to solution
Dkvinyls
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 1 Topics
  • 1 Solutions
Registered:

on ‎28-06-2018 13:13

on ‎28-06-2018 13:13

Well thanks to Emilie and some foot stamping on social media the issue looks like its resolved. The social media live chat team are crediting my account with substantially more than the original order value to allow me to re-order without losing out (just got to wait 24 hours for the credit).

 

Its great when you get through to the right people and I'm really happy its resolved, but it shouldn't take this much foot stamping to get to a resolution.

 

Thanks for everyones help.

Message 11 of 12
1,938 Views

Go to solution
MI5
Level 94: Supreme
In response to Dkvinyls
  • 151825 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎28-06-2018 13:34

on ‎28-06-2018 13:34

Good news, at last slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 12
608 Views
Top