22888 premium text - has anyone managed to stop this? If so, how?

[Adele4]

I've had over £30 charged from this number. Has anyone tried and managed to stop these texts? They cost £1.25 each time. Help! Apparently it's from Tap2Bill. 

Did anyone manage to get a refund from O2 for these messages?

[MI5 · Accepted solution]

@Adele4 

Guide here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

How to stop it in future Guide: Tips to avoid unexpected charges on your bill 

https://payforitsucks.co.uk/

You need to contact Tap2Bill. If you phone, call during working hours, or you can email customer.service@tap2bill.com. Give them the number that was charged and they should be able to tell you who was actually responsible.

[Adele4]

Thanks for this. I'm going to leave O2 and change my number.

[Bambino]

@Adele4 O2 will allow you one free number change. Before you switch providers, make sure your signal is as good or better than you have now.