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myO2 only shows previous phone bill

Anonymous
Not applicable

on ‎11-03-2017 00:09

on ‎11-03-2017 00:09

So, I had a previous account with a phone number, pay monthly. I decided to end the contract, pay the remainder and get a new phone - however I wished to keep my number.

 

Went through a 3rd party, got a new phone with O2 contract, contacted O2 and they gave me my old number.

 

When I log into myO2, it only shows the old bill for the old phone, it does not show the current bill. How do I sort this?

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MI5
Level 94: Supreme
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on ‎11-03-2017 00:34

on ‎11-03-2017 00:34

You will have a new login for the new account.
It should be on the contract emails you received.
If you can't find it, call customer service on 202 and they will tell you after you pass the security checks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎11-03-2017 09:54

on ‎11-03-2017 09:54

New account, New login. You may need to set this up from scratch.

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