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Shutting Account down

Spd91
Level 1: Joiner
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‎13-04-2024 09:52

‎13-04-2024 09:52

I cancelled my contract in December 2023 as I left because of a better sim only deal and paid my last bill in January 2024 but I keep getting letters from yourself saying I owe you money from previous month. I would to shut my account down as I cancelled both sim only deals over the phone in December 2023

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Enlli
Level 68: Extraordinaire
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‎13-04-2024 10:16

‎13-04-2024 10:16

I would not be surprised if the accounts were not closed down.

Only sure way with O2 is via PAC or STAC 

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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‎13-04-2024 10:58

‎13-04-2024 10:58

@Spd91 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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