
on 17-12-2013 08:31
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on 17-12-2013 08:31
Hello
My mum has a nokia 7360,she have that phone for about 7 years now but its working perfectly,also she has sim card for about 7 years as well and she didn't have any problems till yesterday's she tries to call someone, it pops up with a message saying `only emergency calls` She cant receive and send any message or calls. And on the phone it shows that she has no signal.
Please,can someone help ?
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on 17-12-2013 09:12
sounds like the sim
like said before, she can have it replaced at her local o2 store

17-12-2013 08:57 - edited 17-12-2013 08:58
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17-12-2013 08:57 - edited 17-12-2013 08:58
Hi
Is it possible for your mom to test the simcard in another phone to see if the sim or the phone itself is faulty?
Have yoy checked if there is a mast near your moms? http://status.o2.co.uk/
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on 17-12-2013 09:04
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on 17-12-2013 09:04
Once you know that we can advise further......
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on 17-12-2013 09:05
she have tried already on other 3 phones and it didnt work
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on 17-12-2013 09:06
ok
looks like the sim is faulty
she can have it replaced at her local o2 store
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on 17-12-2013 09:07
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on 17-12-2013 09:07
Did you check the signal status on the postcode checker ?
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on 17-12-2013 09:10
Yeah they were,and I have checked already and its alright
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on 17-12-2013 09:12
sounds like the sim
like said before, she can have it replaced at her local o2 store
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on 17-12-2013 09:14
Okay,Thank you for your help
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on 17-12-2013 09:23
you're welcome
let us know if the new sim works

