sim card

[Anonymous]

Hello

My mum has a nokia 7360,she have that phone for about 7 years now but its working perfectly,also she has sim card for about 7 years as well and she didn't have any problems till yesterday's she tries to call someone, it pops up with a message saying `only emergency calls` She cant receive and send any message or calls. And on the phone it shows that she has no  signal.
Please,can someone help ?

[Anonymous]

Hi

Is it possible for your mom to test the simcard in another phone to see if the sim or the phone itself is faulty?

Have yoy checked if there is a mast near your moms? http://status.o2.co.uk/

[MI5]

Sometimes just removing and replacing the sim in the phone can fix it, but if not you need to narrow it down to phone, sim or network.
Once you know that we can advise further......

[Anonymous]

she have tried already on other 3 phones and it didnt work

[Anonymous]

ok

looks like the sim is faulty

she can have it replaced at her local o2 store

[MI5]

Were the other phones unlocked to the O2 network?
Did you check the signal status on the postcode checker ?

[Anonymous]

Yeah they were,and I have checked already and its alright 

[Anonymous · Accepted solution]

sounds like the sim

like said before, she can have it replaced at her local o2 store

[Anonymous]

Okay,Thank you for your help  

[Anonymous]

you're welcome

let us know if the new sim works