Problems

[Anonymous]

Hi can anybody help, for the past week my phone will not let me receive texts but it will let me send them, does anybody know of a solution as it won't let me make calls so I cant call O2

[jonsie]

Have you checked your postcode in the link @MI5 provided?

[Anonymous]

Yes I've checked the link, no network problems

[MI5]

Well unless you've blocked everybody from texting you it has to be a sim card issue, doesn't it ?

[jonsie]

It has to be unless the status checker isn't giving the latest information about a problem they aren't aware of yet.

[Anonymous]

Hello,my challenge with my o2 number is that with £10 and
after registering my number,I cannot make or receive calls.Whenever i
dial any number,it says-Call forwarding -conditional. And it will
automatically linked my calling to o2 top up custoomer care.What kind
of divertion is this?Please,help me out.I have 10 pounds  pn it a;ready

[Anonymous]

Hey pastel...I suggest you remove your mobile number from your post as you might get some right dodgy geezers giving you a bell 👤

[MI5]

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@Anonymous wrote:

Hello,my challenge with my o2 number is that with £10 and
after registering my number,I cannot make or receive calls.Whenever i
dial any number,it says-Call forwarding -conditional. And it will
automatically linked my calling to o2 top up custoomer care.What kind
of divertion is this?Please,help me out.I have 10 pounds  pn it a;ready

---

The divert to the top up line is because you either don't have credit / allowance or the number you are trying to call isn't covered by your allowance, ie. an international call.

Check account status here http://www.o2.co.uk/myo2 and if it shows you on a big bundle you will need additional credit to call numbers outside of those allowances.

[Anonymous]

Hi @Anonymous Do you have any updates on this? Was it a sim card issue?