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Problems

Anonymous
Not applicable

on ‎07-06-2015 20:02

on ‎07-06-2015 20:02

Hi can anybody help, for the past week my phone will not let me receive texts but it will let me send them, does anybody know of a solution as it won't let me make calls so I cant call O2
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MI5
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on ‎07-06-2015 20:05

on ‎07-06-2015 20:05

Is your bill paid up to date?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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on ‎07-06-2015 20:07

on ‎07-06-2015 20:07

You could always try live chat if you can't call http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎07-06-2015 20:08

on ‎07-06-2015 20:08

Certainly sounds like an account problem. Try live chat...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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blissgirl
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on ‎07-06-2015 20:09

on ‎07-06-2015 20:09

@MI5 shouldn't we be avoding live chat?
iPhone 15 plus 128Gb light pink (with Vodafone) slight_smile
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jonsie
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on ‎07-06-2015 20:10

on ‎07-06-2015 20:10

The op can't call out. ...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎07-06-2015 20:11

on ‎07-06-2015 20:11

The bill is paid up to date, tried o2 live chat, been waiting for someone for 2 hours hence why I came here
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MI5
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on ‎07-06-2015 20:13

on ‎07-06-2015 20:13

OK, we didn't know that....
Can you try your sim in another phone?
Sounds either a phone or sim fault unless your network is down http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

on ‎07-06-2015 20:19

on ‎07-06-2015 20:19

Tried sim in another phone, still same problems can send texts and make calls but cant receive texts
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MI5
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on ‎07-06-2015 20:26

on ‎07-06-2015 20:26

I'd go for a sim swap.
Pop into any o2 shop and they'll do it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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