Solved: Phone keeps losing signal overnight

Anonymous · ‎22-10-2014

Have to restart my phone every morning to get the signal back. I'm using a Nokia 1020, only started happening after the 4G network appeared on my phone a few months ago.

Help!

Anonymous · ‎22-10-2014

In the settings menu, have a look for / inside " Mobile+Sim " & then go to " Sim Settings "

What is your highest connection speed currently set to, is it 3G or 4G?

If it's 4G then try selecting 3G as a test & then see if the phone looses signal over night.

View solution in original post

MI5 · ‎22-10-2014

First off get a sim swap (in store or from ordering from CS), if that doesn't work you'd have to suspect the phone or network issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-10-2014

Hi,

Are you able to insert your current sim in another 4g compatible phone as a process of elimination?

Anonymous · ‎22-10-2014

In the settings menu, have a look for / inside " Mobile+Sim " & then go to " Sim Settings "

What is your highest connection speed currently set to, is it 3G or 4G?

If it's 4G then try selecting 3G as a test & then see if the phone looses signal over night.

Anonymous · ‎22-10-2014

OK it was on 4G, so changed to to 3G. Will let you know how it goes...

Anonymous · ‎23-10-2014

He very best of luck.

I hope this resolves so you can get back to fully enjoying your phone and Network Services.

jonsie · ‎23-10-2014

Looking forward to your update:smileyhappy:

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MI5 · ‎23-10-2014

Any news from this morning?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-10-2014

Hasn't lost signal yet. Early days though...

Anonymous · ‎23-10-2014

Positive thoughts. 😄

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