Phone keeps losing signal overnight

[Anonymous]

Have to restart my phone every morning to get the signal back.  I'm using a Nokia 1020, only started happening after the 4G network appeared on my phone a few months ago.

Help!

[MI5]

First off get a sim swap (in store or from ordering from CS), if that doesn't work you'd have to suspect the phone or network issues.

[Anonymous]

Hi,

Are you able to insert your current sim in another 4g compatible phone as a process of elimination?

[Anonymous · Accepted solution]

In the settings menu, have a look for / inside " Mobile+Sim " & then go to " Sim Settings "

What is your highest connection speed currently set to, is it 3G or 4G?

If it's 4G then try selecting 3G as a test & then see if the phone looses signal over night.

[Anonymous]

OK it was on 4G, so changed to to 3G.  Will let you know how it goes...

[Anonymous]

He very best of luck.

I hope this resolves so you can get back to fully enjoying your phone and Network Services.

[jonsie]

Looking forward to your update:smileyhappy:

[MI5]

Any news from this morning?

[Anonymous]

Hasn't lost signal yet.  Early days though...

[Anonymous]

Positive thoughts. 😄