Solved: New Sim

Anonymous · ‎08-01-2014

I got a new micro sim card for my new Nokia 520 phone. I put it in, but when it asked whether i was on 'pay and go' or 'pay monthly' i accidently selected 'pay monthly' instead of 'pay and go'. I now dont get any signal anywhere, and cannot top-up my balance. Any way i could go back and swap the option????? Thanks

gemz4the1 · ‎08-01-2014

A sim can take up to 24 hours to activate.

If it is still not activated after 24 hours then please contact customer services.

If it is a replacement sim then see this link: https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?NEW,Kb=Companion,Ts=Webforms,T=SIMactivation

View solution in original post

MI5 · ‎08-01-2014

SIM isn't activated. The PAYG/Pay Monthly choice only applies to data settings and not calls & texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gemz4the1 · ‎08-01-2014

A sim can take up to 24 hours to activate.

If it is still not activated after 24 hours then please contact customer services.

If it is a replacement sim then see this link: https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?NEW,Kb=Companion,Ts=Webforms,T=SIMactivation

Anonymous · ‎09-01-2014

Have you checked your service status for any mast issues.

http://status.o2.co.uk

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