please help my bbm wont work

Anonymous · ‎22-01-2013

hey ive had my blackberry cruve 8520 since july 2012 and yesterday my phone stopped working it didnt let me text call bbm or use my internet. i still have my internet bundle it doesnt run out yet. but last night i could text and call please help me, i need my blackberry working

MI5 · ‎22-01-2013

Sounds like it might be a network issue. Check your postcode here for any problems http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

sheepdog · ‎22-01-2013

I take it you did a battery pull?

version7point0 · ‎22-01-2013

Try removing your battery.

Leave it for 30 seconds.

Put it back together.

Try again.

Let me know how you get on.

Anonymous · ‎22-01-2013

i just checked and it says its working fine.

Anonymous · ‎22-01-2013

yes i pulled the battery out and left it out. in the top right hand corner of my blackberry it says GSM and it doesnt work. but normally it says EDGE and it works. my phone is still not working

MI5 · ‎22-01-2013

Does it work if you are in a different area?

The battery pull needs to be done with the phone turned on. Also take out and reinsert SIM card.

If not working anywhere request a new SIM card from O2 shop or from Customer Services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2013

yes i pulled the battery out. and its not doing anything

Anonymous · ‎22-01-2013

why doi need a new sim cardwhe n my texts and calls are working fine?

MI5 · ‎22-01-2013

@MI5 wrote:
Does it work if you are in a different area?

??

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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please help my bbm wont work

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