My O2 app not working Lumia 520

[Anonymous]

Hi

I tried to access my app today but keep getting the message "Gone!  Setup of account has changed. This mobile number is no longer part of this account."  Tried restarting phone but still the same message.

I only have one mobile number and it shows when I sign in to O2 website.

What has gone wrong?

[Cleoriff]

Just tried again via the app for a new poster (this was 13.40pm) Getting the same error message as shown by @jonsie ...Working ok on laptop though

[MI5]

App still broken for me too.

[jonsie]

Working for me now 20.46pm here so 14.46 UK....

[Toby]

Hi guys,

I'm reporting on the Lumia issues, what devices are you seeing the same thing on? Be quick please if you can, as I'm talking to the rest of the team now :).

[Cleoriff]

---

@jonsie wrote:

Working for me now 20.46pm here so 14.46 UK....

---

Hang on....just working for me now...... it seemed to be all devices @Toby I have Note 4.

[jonsie]

It's working Note 4 and TabPro, android.

[MI5]

Back to normal on my Z5 too

[Toby · Accepted solution]

Hi guys, sorry that you’re having some issues with My O2 . As you may have suspected, we’re experiencing a huge increase in website traffic today with people looking to get a new iPhone. As a result, we have temporarily limited the functionality of some services such as My O2 to help ease congestion.

We’re slowly bringing full services back so please do try again a little later unless its already becoming normal again as some of you have just said :).

[Cleoriff]

So the iPhone 7 orders are to blame for the limited/no access to My O2 then @Toby?

[Anonymous]

So nobody can access their info unless they are trying to get the iPhone?