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My O2 app not working Lumia 520

Anonymous
Not applicable

Hi

 

I tried to access my app today but keep getting the message "Gone!  Setup of account has changed. This mobile number is no longer part of this account."  Tried restarting phone but still the same message.

 

I only have one mobile number and it shows when I sign in to O2 website.

 

What has gone wrong?

 

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Toby
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Hi guys, sorry that you’re having some issues with My O2 . As you may have suspected, we’re experiencing a huge increase in website traffic today with people looking to get a new iPhone. As a result, we have temporarily limited the functionality of some services such as My O2 to help ease congestion.

We’re slowly bringing full services back so please do try again a little later unless its already becoming normal again as some of you have just said :).

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Message 18 of 26
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jonsie
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MI5
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I have been getting error messages all morning too - I think the system is overloaded at the mo.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 26
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jonsie
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Message 4 of 26
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MI5
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^^^ That's the same as I'm getting
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 26
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jezza1234
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Getting the same thing. If you log into my O2 via the website its all gone a bit wierd there too. Me thinks there may be some issues on O2's side

Message 6 of 26
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jonsie
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MI5
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To be expected.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 26
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Toby
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Hi guys,
It may be very busy on there at the moment, but I shall let the app team know so that they;re aware that some are having trouble. Do post if the situation changes for any of you please :).
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 9 of 26
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jonsie
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