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My O2 app not working Lumia 520

Anonymous
Not applicable

Hi

 

I tried to access my app today but keep getting the message "Gone!  Setup of account has changed. This mobile number is no longer part of this account."  Tried restarting phone but still the same message.

 

I only have one mobile number and it shows when I sign in to O2 website.

 

What has gone wrong?

 

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Cleoriff
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Just tried again via the app for a new poster (this was 13.40pm) Getting the same error message as shown by @jonsie ...Working ok on laptop though

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Message 11 of 26
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MI5
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App still broken for me too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 26
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jonsie
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Message 13 of 26
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Toby
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Hi guys,

I'm reporting on the Lumia issues, what devices are you seeing the same thing on? Be quick please if you can, as I'm talking to the rest of the team now :).

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 14 of 26
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Cleoriff
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@jonsie wrote:

Working for me now 20.46pm here so 14.46 UK....


Hang on....just working for me now...... it seemed to be all devices @Toby I have Note 4.

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Message 15 of 26
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jonsie
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MI5
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Back to normal on my Z5 too
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 26
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Toby
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Hi guys, sorry that you’re having some issues with My O2 . As you may have suspected, we’re experiencing a huge increase in website traffic today with people looking to get a new iPhone. As a result, we have temporarily limited the functionality of some services such as My O2 to help ease congestion.

We’re slowly bringing full services back so please do try again a little later unless its already becoming normal again as some of you have just said :).

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 18 of 26
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Cleoriff
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So the iPhone 7 orders are to blame for the limited/no access to My O2 then @Toby? Confused

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Anonymous
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So nobody can access their info unless they are trying to get the iPhone?

Message 20 of 26
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