Lost voicemails

[kmcg86]

Hi

I was looking to see if someone would be able to help me with retrieving voicemails since o2 customer service have been useless.

I recently upgraded my sim only contract only to find my visual voicemails have disappeared. There were some really precious messages there from my mum.

I have tried all the usual steps and following this I have access to visual voicemails. However, there is no option to retieve deleted items. All my messages have vanished.

I have contacted o2 customer service and they don’t know what to do except pass me onto Apple support. I have been told by Apple that this is an o2 issue.

The message on voicemail says “no voicemails”. Which is strange as there was at least twenty yesterday.

I really need some help in resolving this issue.

Thanks in advance

[Cleoriff]

Hi @kmcg86 Sorry to hear this. I don't have an iPhone but found this which may help

https://lifehacker.com/5959990/recover-deleted-voicemail-on-an-iphone

Otherwise wait for @MI5 or @Anonymous to reply as they both have iPhones.

[kmcg86]

Thanks @Cleoriff but I don’t have the option of going into deleted messages - everything has just vanished 😞

[MI5 · Accepted solution]

Voicemail is kept.on O2 servers, not the phone, so unless you had previously downloaded them and saves them as .wav files, they are gone forever I'm afraid.

[jonsie]

Unfortunately unless they were backed up to The Cloud ia iTunes I think they could be irretrievable. O2 certainly won't be able to help once voicemail has been reset which usually happens when upgrading or changing sim tarff. Try the link here:

https://forums.att.com/t5/Apple/where-are-my-voicemails-they-are-gone-after-i-updated-to-the-new/td-...