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Huawei E5573

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rjm67
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on ‎21-12-2018 11:19

on ‎21-12-2018 11:19

Hi,

 

I've just received the above device and the speed is below 1mb download and 8mb upload. (Tested via Ookla on Iphone 8 plus and Moto G6).  I've been to a local O2 who kindly switched the SIM, but it hasn't helped.  Am I missing something about the config or use of this device as the control panel on the device says it has 22.89mb / 3.12mb.  Any help before I speak to O2 directly would be appreciated.

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MI5
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on ‎21-12-2018 11:25

on ‎21-12-2018 11:25

@rjm67 

It all depends on the quality of the signal coming in to the dongle and also if you are using a direct connection or WiFi. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151670 Posts
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on ‎21-12-2018 11:25

on ‎21-12-2018 11:25

@rjm67 

It all depends on the quality of the signal coming in to the dongle and also if you are using a direct connection or WiFi. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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rjm67
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on ‎21-12-2018 12:14

on ‎21-12-2018 12:14

The dongle is reporting 20mb 4G connection speed, but it's not translating into a usable speed. I've even checked the wifi connection speed from my Iphone to the device and that is 15-20mb. Probably need to speak to O2.

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EmilieT
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on ‎24-12-2018 10:24

on ‎24-12-2018 10:24

Hi @rjm67, it'd be great if you could let us know what you find out about this, as it might help other members in the future slight_smile

 

 

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