Forgotten password on Mobile Broadband Device - and how to reset?

[Tempname57]

Hi, as the title suggests - I can't login to my mobile BB device. Help to get around this would be most appreciated...many thanks

[MI5 · Accepted solution]

Both username and password are usually"admin" unless you've changed it, in which case, just hold down the reset button for 10 seconds to reset back to factory settings.

[Tempname57]

Hi, thanks for your help but, sadly, no good. I tried 'admin' & 'admin', then just in case a reboot afterwards but no good...any thoughts?

[MI5]

Hold the reset button under the door.

[Tempname57]

Yep, that's the one I tried. I had another try a moment ago, but still no good?

[MI5]

Normally either of those would fix it so can you talk me through the process that you are trying to login?
Is it a usb unit or just a mifi unit?

[Tempname57]

It's a Huawei mobile BB device. I recall originally using 'admin' and 'admin' but obviously I changed the password some years ago. I remove the back cover and press down (using a ball point pen) the small grey-coloured reset button. Wait around 10-15 seconds and then retry logging in. Tried it three times now with and without a reboot of the device in case that is recommended. No joy 😞 (by the way thanks so much for your ongoing help)

[Tempname57]

it's a mifi device 4g WiFi MiFi Huawei E5573

[Tempname57]

Hi again, I found the problem. My laptop had automatically logged into my phones 4G connection. I wasn't recognising my mifi device - I'm an idiot! Thanks again, I'm now sorted. Cheers, have a great day. Dave

[MI5]

The o my thing I can think of is that you're not pushing the reset button in far enough.
Can you try it with a paperclip?