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Level 15: Gaining a Reputation
Posts: 617
Registered: ‎02-01-2014
Accepted Solution

uninstall downloaded app

[ Edited ]

Having discovered that my new ASUS vivobook laptop (with Win 10 ) no longer plays DVDs I looked around for help.  A site I thought was trustworthy gave 5K as a good App to use in conjunction with the external DVD drive Id bought. 

  •  Its large
  • sends pop ups
  • wont uninstall - the info says the item is in use

Any suggestions as to uninstalling it, and if there is a free trustworthy one to use or is payment best?

Thanks

Posts: 115,719
Topics: 571
Solutions: 15,889
Registered: ‎04-04-2012

Re: uninstall downloaded app

@Jenny105 

To uninstall the programme you need to stop it first. 

Ctrl-alt-del and choose the “services” tab. 

Find it in the list and click on it, then end at the bottom of the screen. 

You should then be able to uninstall it through add and remove programmes. 

I always use Power DVD or VLC player. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 15: Gaining a Reputation
Posts: 617
Registered: ‎02-01-2014

Re: uninstall downloaded app

Hi and thanks. This sounds a good plan . A quik look showed that the item is listed under a different , obvious name . I'll research it later and let you know that its done.... Isnt it amazing just how many things are running at once !!!!!! App this, local services that. Errors of judgement always occur when under stress don't they
Level 15: Gaining a Reputation
Posts: 617
Registered: ‎02-01-2014

Re: uninstall downloaded app

Brill M.  I used the task manager to illicit a STOP  and uninstalled the 5Kplayer.

 

Ive installed VLC  and DVD and Audio Player (very large size). Ive changed the DVD from Tom and Jerry to Marigold Hotel. The drive is now showing onscreen  with name of the video. BUT...... not playing. If i right click Video and Audio show but nothing is playing.  In VLC a box states nothing is showing.      ????Destroy

 

Posts: 115,719
Topics: 571
Solutions: 15,889
Registered: ‎04-04-2012

Re: uninstall downloaded app

I'd reboot everything first and try again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)