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Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018
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Forgotten password on Mobile Broadband Device - and how to reset?

Hi, as the title suggests - I can't login to my mobile BB device. Help to get around this would be most appreciated...many thanks

Posts: 115,425
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Registered: ‎04-04-2012

Re: Forgotten password on Mobile Broadband Device - and how to reset?

Both username and password are usually"admin" unless you've changed it, in which case, just hold down the reset button for 10 seconds to reset back to factory settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Forgotten password on Mobile Broadband Device - and how to reset?

Hi, thanks for your help but, sadly, no good. I tried 'admin' & 'admin', then just in case a reboot afterwards but no good...any thoughts?
Posts: 115,425
Topics: 571
Solutions: 15,787
Registered: ‎04-04-2012

Re: Forgotten password on Mobile Broadband Device - and how to reset?

Hold the reset button under the door.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Forgotten password on Mobile Broadband Device - and how to reset?

Yep, that's the one I tried. I had another try a moment ago, but still no good?
Posts: 115,425
Topics: 571
Solutions: 15,787
Registered: ‎04-04-2012

Re: Forgotten password on Mobile Broadband Device - and how to reset?

Normally either of those would fix it so can you talk me through the process that you are trying to login?
Is it a usb unit or just a mifi unit?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Forgotten password on Mobile Broadband Device - and how to reset?

It's a Huawei mobile BB device. I recall originally using 'admin' and 'admin' but obviously I changed the password some years ago. I remove the back cover and press down (using a ball point pen) the small grey-coloured reset button. Wait around 10-15 seconds and then retry logging in. Tried it three times now with and without a reboot of the device in case that is recommended. No joy :-( (by the way thanks so much for your ongoing help)

Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Forgotten password on Mobile Broadband Device - and how to reset?

it's a mifi device 4g WiFi MiFi Huawei E5573
Level 1: Joiner
Posts: 13
Registered: ‎30-04-2018

Re: Forgotten password on Mobile Broadband Device - and how to reset?

Hi again, I found the problem. My laptop had automatically logged into my phones 4G connection. I wasn't recognising my mifi device - I'm an idiot! Thanks again, I'm now sorted. Cheers, have a great day. Dave
Posts: 115,425
Topics: 571
Solutions: 15,787
Registered: ‎04-04-2012

Re: Forgotten password on Mobile Broadband Device - and how to reset?

The o my thing I can think of is that you're not pushing the reset button in far enough.
Can you try it with a paperclip?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)