Solved: Re: Cannot receive text messages from UK number wh...

Anonymous · ‎24-12-2012

Hi

I've got a Blackberry Bold 9700 which I've had for a bit over two years now. I don't seem to be receiving text messages from UK numbers while in Sweden (but texts from Swedish phones/numbers work fine). This is the only issue as calls work normally.

Is this an O2 issue or a phone issue or something to do with the network it connects to while I'm in Sweden?

Thanks

Kim

MI5 · ‎24-12-2012

I'd call CS (202 Free from your handset) and report it. Ask for the network team to look in to it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-12-2012

It may have something to do with roaming agreements between the networks. Can you connect to a different network and see if they work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-12-2012

Connecting to a different network doesn't seem to make much difference.

Sometimes a text will come through a couple of days after it's been sent but some of them never come through.

MI5 · ‎24-12-2012

I'd call CS (202 Free from your handset) and report it. Ask for the network team to look in to it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-12-2012

Is that still the number to call if I'm abroad?

MI5 · ‎24-12-2012

Yes, as I said above

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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