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Talking to chatbots

Martin-O2
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Hi guys, 

 

Chatbots or virtual assistants have become both more widespread and more sophisticated over the past few years with many companies using them not just for online chat but for phone conversations too. 

 

While some people are happy to deal with virtual help with their queries others would rather deal with a human being. 

 

What are your thoughts on chatbots? Do you prefer the human touch or are you fine with an algorithm managing your query? Would you still use the forum if there was a virtual community manager? Smiley Very Happy

 

Further reading

 

Chatbot.jpg

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MI5
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Lucy wasn't so fussy.......
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Beenherebefore
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Luke Warm and Lucy Lastic......what a combo that would be.
"My life is a facsimile of a sham"
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Martin-O2
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I had to google Lucy as she was before my time. A bit creepy if you ask me Smiley Indifferent

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MI5
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If you never had a late night chat with Lucy, you never lived wink
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Martin-O2
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Ahh, now I feel left out slight_frown

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Cleoriff
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I wouldn't worry @Martin-O2 she wasn't much cop tongue

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jonsie
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