Talking to chatbots - Page 3

Martin-O2 · ‎04-08-2016

Hi guys,

Chatbots or virtual assistants have become both more widespread and more sophisticated over the past few years with many companies using them not just for online chat but for phone conversations too.

While some people are happy to deal with virtual help with their queries others would rather deal with a human being.

What are your thoughts on chatbots? Do you prefer the human touch or are you fine with an algorithm managing your query? Would you still use the forum if there was a virtual community manager?

Further reading

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

gmarkj · ‎05-08-2016

@Martin-O2 wrote:

@gmarkj Yeah sometimes they point out a grammar error when there is none. Very annoying.

Was thinking more along the lines of the spelling is fine but the grammar is wrong - they are over they're...

But if everyone is banned then who would help all the confused lost souls...?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎05-08-2016

@Martin-O2 wrote:

@Cleoriff wrote:

Banbot....like the name...Not the idea though....

The forum would be a ghost town within hours of deployment

Now there's an idea....

Veritas Numquam Perit

Martin-O2 · ‎05-08-2016

There would be a lot of lost souls without help if everyone was banned. Perhaps we only deploy the banbot once a month then

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎05-08-2016

Will you be taking nominations?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎05-08-2016

@MI5 wrote:
Will you be taking nominations?

"My life is a facsimile of a sham"

MI5 · ‎05-08-2016

Come on now..... it was a fair question

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-08-2016

Haha it's worth considering....

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎05-08-2016

Well Lucy was a great success wasn't she....not?!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-08-2016

Ah, we used to love Lucy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-08-2016

@MI5 wrote:
Ah, we used to love Lucy

Pffftttttt...Now had Lucy been Luke, it may have held more interest to some of us....but then...Nope...

Veritas Numquam Perit