cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Problems.

Cleoriff
Level 94: Supreme
  • 111933 Posts
  • 800 Topics
  • 6599 Solutions
Registered:

@Martin-O2 @RafaC @lewys-gp 

AS I can't find the 'Forum Development and Bugs' thread I'm having to start a new one here..

Not sure what's happened overnight on the forum but Off Topic has disappeared (apart from the pinned threads)

The Dancing On Ice Thread

Formula One

White Room Quiz

Word Association

Word Hunt Diamond

are just five of the massive amount of topics which have disappeared.

Not only OFF TOPIC but all sub forums posts are missing if they aren't pinned

I can access them if I have a recent email or notification but other than that there is nothing to view.

I tried typing 'Forum Development and Bugs' thread into search bar and it wasn't recognised.

@Mi-Amigocan't find the WRQ thread.

 

Can we please have this pinned else it will be lost?

 

Also @pgn  and myself noticed there was nothing at all in the unread posts this morning.

Has there been a major problem overnight?

Veritas Numquam Perit

Girl in a jacket
Message 1 of 19
1,508 Views
18 REPLIES 18

madasaf1sh
Level 67: Unsung hero
  • 5687 Posts
  • 32 Topics
  • 1839 Solutions
Registered:

@lewys-gp It might be worth a Pinned Post on the main page so customers and other users know the board is suffering a service issue. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 11 of 19
661 Views

RafaC
Community Manager
Community Manager
  • 1189 Posts
  • 82 Topics
  • 3 Solutions
Registered:

Hey guys, as @lewys-gp  has said, sorry about the disruption. We've just pinned all the suggested topics, please let us know if there are others you'd like to be pinned for now.

Message 12 of 19
653 Views

MI5
Level 94: Supreme
  • 127585 Posts
  • 614 Topics
  • 22201 Solutions
Registered:

I don't see any posts, pinned or otherwise, unless I get an @mention.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 13 of 19
651 Views

RafaC
Community Manager
Community Manager
  • 1189 Posts
  • 82 Topics
  • 3 Solutions
Registered:

@MI5 sorry about that, do you want us to mention you in any specific topics?  

Message 14 of 19
639 Views

RafaC
Community Manager
Community Manager
  • 1189 Posts
  • 82 Topics
  • 3 Solutions
Registered:

Just so that you guys know, @Martin-O2 is going to give updates on the issue here.

Message 15 of 19
629 Views

gmarkj
Level 59: Quartermaster
  • 8951 Posts
  • 90 Topics
  • 710 Solutions
Registered:

Thought it was rather odd that there were only 2 unread posts this morning!

Thanks for the mention @Cleoriff otherwise I would not have known what was going on.

As @pgn says, who on earth approved a change on a Thu night/Fri morning, and where is the documentation to say that there was no impact for the change in the test environment?!?!

As @MI5 says, there are NO topics in any of the forums - the main home page shows there are no unanswered posts which says it all really!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 16 of 19
617 Views

pgn
Level 63: Greatness Assured
  • 24263 Posts
  • 176 Topics
  • 691 Solutions
Registered:

And it is

 

Taking

Its

Time,

Sadly,

Unfortunately,

People

 

Alas. Thanks for the thread, @Cleoriff.

 

Off to read the official word...

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 17 of 19
594 Views

gmarkj
Level 59: Quartermaster
  • 8951 Posts
  • 90 Topics
  • 710 Solutions
Registered:

Just spotted that the "posts not disappearing from unread" is a thing again - read the below one 3 times now!

https://community.o2.co.uk/t5/Pay-Monthly/Can-t-enable-wifi-calling-supposedly-with-Pay-Monthly-I-m/...

Can we check if the new update (or rolling it back) has broken it again @Martin-O2 @RafaC @lewys-gp ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 18 of 19
577 Views

RunrigForever
Level 10: Inspirational
  • 729 Posts
  • 11 Topics
  • 0 Solutions
Registered:

Thank you @Cleoriff for letting us know ... hoping for permanent good results.

Message 19 of 19
562 Views